1. Customer Service
A. Pre-sales service:
In the pre-sale, after years of development, STONBEL has a first-class pre-sales program design engineer in the industry. STONBEL has always adhered to the principle of customer first and performed every perfect design of STONBEL. Through careful analysis and research on the needs of large-screen display systems, on the premise of meeting customer needs, combined with the advancement of system technology, reliability, cost performance, upgrade and expansion performance and other factors, to provide you with high-resolution Large-screen display system, network video transmission system as the main design scheme. To provide you with the most applicable large-screen display system engineering solutions and quotations. STONBEL will also provide you with the necessary technical support for STONBEL products, such as the model specifications of the equipment, the realization of the control module, the precautions for use and so on. Before the equipment leaves the factory, the quality control department of STONBEL will conduct quality inspection on each product, and attach the quality assurance letter of STONBEL to ensure that each product meets the quality standards.
B. In-sale service:
After signing the contract, STONBEL will work with you to formulate corresponding project implementation plans for different projects and according to the characteristics of the project. According to the requirements of customers, the company cooperates closely with customers, sends experienced technicians and construction personnel to the site for installation and commissioning, and organizes supervision to complete the project smoothly. Achieve your satisfaction with the highest efficiency. STONBEL will send special engineering and technical personnel to the site to carry out installation and commissioning work in strict accordance with the project implementation plan. In case of special circumstances that make it difficult to carry out the construction as scheduled, the project leader must negotiate with you, and the construction plan can be modified only after obtaining your consent. After all equipment is installed and debugged, the system will continue to run normally and both parties will conduct acceptance tests. When all the basic functions and technical performance of the equipment meet the requirements of the site, sign the equipment acceptance certificate. After the acceptance is completed, the technicians of STONBEL will conduct systematic operation training for your technicians, so that users can operate and maintain the large-screen projection display system independently, and master the installation, operation adjustment, fault judgment and simple maintenance technology of the projector. , Master the installation, use and simple maintenance of the control system and the application technology of the control system software.
C. After-sales service:
The after-sales service of engineering projects is an important part of the quality of engineering projects. With the development of STONBEL in the IT industry, the improvement of quality, and the improvement of engineering quantity, it has also accumulated a lot of experience in after-sales service. " Provide customers with thoughtful and satisfactory service, handle customer complaints in a timely and efficient manner, and meet customer requirements to the greatest extent." This is the consistent service tenet of STONBEL. STONBEL companies wholeheartedly provide customers with fast and high-quality after-sales service, so that all systems and equipment of customers can maintain normal operation. To this end, the specialized technical after-sales service department of STONBEL will provide prompt and timely post-service for the entire project, which will truly relieve users from worries. Once the equipment fails, the user on duty should immediately notify the user service center designated by STONBEL, who will respond within 30 minutes after receiving the notification, and rush to the site to provide maintenance in the fastest way according to the actual vehicle and traffic conditions Service (the longest time is not more than 4 hours), and the equipment failure can be eliminated within 24 hours. If the failure cannot be eliminated within 24 hours, STONBEL will provide users with backup equipment services, which will not affect the user's use. During the free maintenance period , When the key components fail, the replacement time is not more than one week.
STONBEL arranges designated engineering after-sales service personnel and coordinates with each partner, keeps in touch with users on a regular basis, and is responsible for maintaining technical contact and after-sales service between users and hardware equipment partners for a long time. Regularly understand the operating status of the system from users and pay attention to the further needs of users in a timely manner
